Hey rule-breakers! We’ve put together this FAQ to answer all your burning questions about shopping with Free Vibe Shop. Can’t find what you’re looking for? Drop us a line at [email protected] – our Bristol-based team is always happy to help.

About Free Vibe Shop

What’s the Free Vibe Shop all about?
We’re your go-to destination for effortlessly cool, rebellious fashion that doesn’t compromise on quality. From statement Ksubi jeans to Reformation-inspired dresses, we curate pieces for those who want to stand out without the fuss. Our streamlined delivery gets your rule-breaking fashion straight to your door, wherever you are (well, almost anywhere).
Who shops at Free Vibe Shop?
Our tribe includes fashion-forward individuals aged 18-35 who value unique style, quality denim (like our Mother and Ksubi jeans), and effortless dresses. If you love mixing edgy pieces with laid-back vibes (think Free People shorts with Reformation dresses), you’ll fit right in.

Products

What brands do you carry?
We focus on curated, statement-making brands including ASOS Dresses, Free People Shorts, Ksubi Jeans, Mother Jeans, and Reformation Dresses. Our selection changes regularly to keep your wardrobe fresh and rebellious.
How do I know what size to order?
Each product page includes detailed size charts – we recommend measuring yourself and comparing to these charts as sizes vary by brand. Our Ksubi and Mother jeans tend to run true to size, while Free People items often have a more relaxed fit.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely – we never store your full payment details.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your information is safe with us.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Standard Shipping (£12.95): 1-2 days processing + 10-15 day delivery via DHL/FedEx with tracking
– Free Shipping (orders over £50): 1-2 days processing + 15-25 day delivery via EMS with tracking
Pro tip: Combine orders with friends to hit the £50 free shipping threshold!
Where do you ship to?
We ship worldwide except certain parts of Asia and remote locations (we’re working on expanding – blame geography, not us!). Your fashion rebellion deserves to be global.
How long will my order take to arrive?
After 1-2 days of careful processing (quality checks matter!), expect:
– 10-15 days for Standard Shipping
– 15-25 days for Free Shipping
All orders include tracking so you can watch your fashion rebellion make its way to you.
Do I need to sign for my delivery?
Yes! All deliveries require a signature because those £300-now-£97 Mother jeans deserve a proper welcome.

Returns & Exchanges

What’s your return policy?
Changed your mind? No stress – we offer 15-day returns from the delivery date. Even rule-breakers have the right to second thoughts! Items must be unworn, with tags attached, and in original packaging.
How do I return an item?
Email us at [email protected] with your order number and we’ll guide you through our simple return process. Returns are at your expense unless the item is faulty.
When will I get my refund?
Once we receive and process your return (usually within 3-5 business days), we’ll issue your refund to the original payment method. Allow 5-10 business days for the refund to appear in your account.

Contact & Support

How can I contact customer service?
Our Bristol-based team is ready to help at [email protected]. We typically respond within 24-48 hours (except weekends – even rebels need rest).
Where are you located?
Our headquarters is at 47 Baldwin St., Bristol, GB BS4J 1WT, but we’re a global brand at heart. Come say hi if you’re in town!

Still got questions? Don’t hesitate to reach out – we’re here to make your Free Vibe Shop experience as effortless as your style. Now go forth and shop with confidence!